HERE AT SILVER LINING TELCO,
We offer a variety of products and software-based solutions that will enhance the quality and efficiency of your business process.
We are a telecoms services provider; offering a cloud-hosted PBX solution and VoIP telephony products. We also offer several connectivity solutions including microwave links, fiber optic broadband, and fixed wireless LTE.
WHY CHOOSE US
Why move to a Cloud-Hosted
PBX solution?
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01. Cost Savings
Cloud-hosted means that you do not need to invest money into sophisticated hardware on-site because the entire system is hosted and managed in the cloud.
With our hosted system, you only pay for the services you use, whereas on-site PBXs require up-front investment for services you might require in the future.
Cloud Hosted PBXs are not limited to any geographical location, which could lead to massive call savings for businesses like call centres that handle a large volume of long-distance calls.
This means that your entire company, regardless of where employees are in the world, can consolidate their communication infrastructure into a single system, making calls to one another from anywhere seem like internal calls.
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02. Time Savings
On our hosted system, setup is done remotely and is quick and simple. The addition & activation of user licenses is almost instant; implemented on a graphical user interface.
The process of adding new users or activating certain telephony features generally takes only a few minutes (or clicks) because it is all software-based.
You also save time on server maintenance and equipment upgrades because this can all be done remotely after office hours or whenever is most suitable.
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03. Flexibility
Our hosted system allows users to connect from anywhere in the world using a VoIP desk phone, a smartphone with our mobile app, or a PC with our desktop app.
Now your employees can choose to work from home or even overseas at any time with the same office number using their preferred device. They can flip office calls from their desk phone to their mobile phone or soft-phone and answer calls in-transit.
This also allows you to connect virtual or toll-free numbers easily to your cloud Hosted PBX and receive the call whether you are on a remote site or in your office.
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04. Scalability
Businesses grow and contract all the time. During periods of growth or contraction, you need a system that can scale up or down in proportion to your business requirements.
Our hosted system can easily be scaled to meet usage capacity as demand fluctuates. You can start small with a few users/extensions and increase the number effortlessly, and without limit, as your business expands.
When using a physical PBX, you are often required to reserve resources and pre-allocate space for future expansion. This means that you pay for unutilised resources which you might not even use in the future.
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05. Monitoring
Our hosted system provides access to real-time statistics and data recordings for all activities in your PBX including missed and ongoing calls, active or available agents, call ratings, talk-time and subscription costs.
As a business owner, you can analyse employees by performance, view instant call recordings and make an informed decision just by viewing the various reporting tools on your PBX.
The reporting tool not only collates data but also organises and presents the information using statistical tools like mean, pie chart, bar charts, and other graphs that make usage analysis easy to comprehend.
WHAT WE CAN DO FOR YOU
Our Services
Cloud-Hosted
PBX Solution
A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, access to this telephony solution happens entirely over the internet, cutting down on hardware and software costs.
Internet Connectivity
We offer several types of connectivity for businesses including microwave links, fibre optic broadband & fixed wireless LTE.
Closed-circuit Television (CCTV)
CCTV allows you to keep an eye on what’s going on in and around your business. Cameras and monitors enable you to view events live, and recorders archive footage for later reference.
TESTIMONIALS
A few words from our customers
“Silver Lining has brought scalability to our company, while increasing the stability of our cloud offering, and at affordable rates”
“Silver Lining’s PBX solution has made business so much easier with rapid support and almost zero telephonic downtime”
“O-YES has been working with Silver Lining for a number of years and have found their services as well as the products that they are offering to be first class. The entire team has a very “hands-on” approach which is refreshing!”